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    Frequently Asked Questions

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    Orientation & Back-to-School  Academics  Plan Choice Options  Health & Safety

     Transportation  Chromebooks  Meals

    Do you have a question that is not listed?
    Email Trish Murray at questions@neshaminy.org or call the hotline at


    Orientation & Back-to-School

    Q: What time and how long will orientations for students be during the month of September?

    •  Orientation days are full school days. Orientation days are not mandatory.

    Q: Will there be transportation on Orientation Days?

    • Yes there is bus service. However, you should use the mode of transportation you are selecting on the "opt out" form. In other words, if you chose to drive your students to school, please drop them off and pick them up on orientation day as well.

    Q: Do I need to attend Orientation Day with my student?

    • No, this day is for students only!

    Q: How do I know when my student has orientation?

    Q: Can we hold Back to School night virtually?

    • Plans for Back to School Night will be communicated when they are finalized.

    Q: Where can I find our school calendar for the 2020-2021 academic year?


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    Q: Will my student be required to be on line when the teacher is on line?  Will there be a set number of hours they are required to be on line?

      • Fridays are synchronous days. Secondary students will follow their schedule period by period.  Elementary students will follow a slightly different model which will be communicated.  We will make accommodations for those students who are having trouble with synchronous learning.

    Q: Where can I go to get help with Canvas?

        • Call the Canvas Hotline at 215-809-6390

    Q: What should I do if I cannot get into a Zoom link?

        • Email your teacher immediately and let them know you cannot join the Zoom session. You can also call the hotline number above for assistance.

    Q: Is there a link for basic Canvas information for students  & parents?

        • Yes! You can find Canvas login information here.

    Q: Will my child have physical education class while learning virtually?

        • Yes, students will have PE while learning virtually.

    Q: Will my child  have access to a locker when we go Hybrid?

        • At this time, as per our Health and Safety plan, locker banks will be closed.  Additional information will be provided by building principals.

    Q: Will AE classes be available VIA remote learning?

        • Yes AE classes will be available remotely for all students with a GIEP.

    Q: Will there be specials for elementary students?

        • Yes.

    Q: Will NHS host in person PSAT and SAT testing this fall?

        • Yes, our plans are to hold these tests. Further information to come.

    Q: How will changing plans affect our grades?

        • Your grades will carry with you.

    Q: What happens to electives in option D1 Neshaminy Opt-Out?

        • Information can be found here.

    Q: How can I get more information about the Neshaminy Virtual Academy?


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    Plan Choice Options

    Q:What is the difference between option D1 (Neshaminy Opt-out) and option D2 (Virtual Academy)?

    Q: If I intend to stick with Option D1 (Neshaminy Opt-out)  even  when in-school instruction is offered, can I notify the school now?

        • Yes, there is a form coming soon to make that choice.

    Q: If a student chooses option D1 (Neshaminy Opt-out)  and would like to return to in-school instruction, can they do so?

        • Yes, when in-school instruction becomes available, and your familiy chooses option D1 (Neshaminy Opt-out), your family will be able to choose to return to in person instruction when ready.

    Q: Will a student receive different teachers when choosing to move to option D1 (Neshaminy Opt-out) after in-school instruction is available?

        • If you choose D1 (Neshaminy Opt-out) after in-school instruction/Hybrid becomes available, your student will receive a new set of teachers who will offer on-line instruction.  When/if your child returns to in-school instruction they will go back to their regularly scheduled teachers.

    Q: Can I switch plans at any time?


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    Health & Safety

    Q: What is the NSD Health and Safety Plan?

    Q: What are the symptoms that would prevent my child or a Neshaminy staff member from attending school?

    Q: What is the plan for cleaning the schools during the hybrid learning phase?

        • Information can be found in the Neshaminy re-opening plan found here

    Q: What is the plan when a positive Covid case is found in a school?

        • We will be following state guidelines. Information can be found here

    Q: What are our plans for contract tracing?

        • We will be following state guidelines. Information can be found here


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    Q:  Will drop off windows be extended (earlier) so parents can get to work?

        • Yes, more information will be coming soon.

    Q: My Senior/Junior student would like to get a parking pass.

        • Everyone gets one. Your student should contact their grade level office if they have not already done so.

    Q: What if I can only provide transportation in the morning or afternoon, but not both?

        • Do not Opt Out.

    Q: What if on a given afternoon my child needs the bus to XYZ?

        • Do not Opt Out.

    Q: What if I can drive my child every day AM and PM, but on a random day I have vehicle trouble?

        • Opt Out.  On that day call your school or talk to your bus driver.  We will figure it out.

    Q: What if I drive my child every AM and PM, but then later something changes in my life and now he/she needs to take the bus?

        • Opt out. Call your school if circumstances change; we will figure it out and get your child back on a bus.

    Q: What if my child uses the bus only to go to swim practice?

        • Opt Out.

    Q: What if my child sometimes takes a bus to go over to his/her friend’s house after school?

        • We cannot provide this service. Only take your assigned bus to and from school or opt out to provide your own transportation.

    Q: Will NSD transport students to private schools?

        • Yes, from August 31 to October 2. After that, transportation plans will be reassessed.

    Q: What do I do if the bus does not show up?

        • You can report any bus issues to the transportation department at 215-809-6260.


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    Q: Can everyone get a device?

        • Yes all students will be given a device. Distribution and repair info can be found at this link.

    Q: What do I do if my students device is broken?

        • If your device needs repair please use this link to fill out a request form.

    Q: Can I purchase insurance for my student's device?

        • There is no insurance fee at this time.

    Q: How can I connect my student's Chromebook to our home printer?

        • We do not support home printers BUT here is a Google recommendation for adding a printer to your Chromebook.

    Q: My student's Chromebook is acting sluggish. Is there anything that will help speed it up?


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    Q: Can students bring their own lunch?

        • Yes students may pack their own lunch.

    Q: Will Neshaminy offer free lunch to those who need it while we are learning virtually at home?  What are the pick up locations and times?

        • Yes, Neshaminy will continue to offer free breakfast and lunch.  Please click this link for more information on pick up locations and times 

    Q: Can students buy breakfast / lunch?

        • There is no cost for students to obtain a school-provided breakfast and lunch. There will be three choices every day, including a vegetarian entree.


    Q: Can students buy a la carte items such as snacks and drinks?

        • No, at this time students are not able to purchase a la carte items.

    Q: Do I need to fill out an application to get a freebreakfast /  lunch for my student?

        • No, at this time, every student may have a breakfast / lunch free of charge.

    Q: Where can I find the school breakfast / lunch menu?

    Q: What if I only want breakfast / lunch a couple days per week?

        • You can choose to pack a lunch for your student or have them select one of the choices available each day.  You do not need to sign up or order in advance.  There is no cost to have lunch.

    Q: Who can I contact if I need help with my student's lunch account?

    Q: How can I add money to my students lunch account?

        • At this time there is no need to add money to your students lunch account unless you have a balance that you need to pay.  If so click on this link for more information on payment methods:   https://www.neshaminy.org/Page/166

    Q: What if my student has an allergy?


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